Boomzino Responsible Gambling
Gambling is entertainment. It works best when it stays that way, and this page sets out the specific tools, external organisations, and contact details available if you ever need them. Boomzino operates under a licence issued by the Curaçao Gaming Control Board, held by Neroblanko Tech B.V. If anything on this page prompts a question, our support team is reachable around the clock.
Our commitment
Boomzino is licensed and regulated by the Curaçao Gaming Control Board. Our published Responsible Gaming and Self-Exclusion policies are linked from every page on the site, and account closure on request is immediate. All accounts are restricted to players aged 18 and over, and we reserve the right to request proof of age at any point.
Tools available
You can manage your play directly from the Gambling Limits section of your account. The following tools are available:
- Deposit limits: set a maximum deposit amount on a daily, weekly, or monthly basis
- Loss limits: cap the amount you can lose over a defined period
- Self-exclusion: close and block your account immediately; requests can be initiated by you in the Gambling Limits section or by contacting support
Deposit and loss limits are applied manually and take effect as soon as they are saved. One note: deposit limits cannot currently be applied to cryptocurrency deposits. Self-exclusion closes the account straight away and blocks new accounts being opened under the same details. If you want to set a limit or start an exclusion, the Gambling Limits section is the place to do it, or contact us directly using the details below.
Signs to watch for
Some patterns are worth recognising in your own play. None of the following is a diagnosis, but each one is a signal that a pause or a conversation with a support organisation might help:
- Chasing losses by placing further bets to recover money already lost
- Spending more time or money gambling than you planned
- Gambling affecting time with family, friends, or work
- Borrowing money or selling possessions to fund gambling
- Feeling restless or irritable when you are not gambling
- Hiding your gambling activity from people close to you
Where to get help
Several organisations offer free, confidential support. Contact details are below.
- GamCare: 0808 8020 133 or gamcare.org.uk
- BeGambleAware: begambleaware.org
- Gamblers Anonymous: gamblersanonymous.org.uk
- GamStop (self-exclusion across UK-licensed sites): gamstop.co.uk
All four operate independently of Boomzino. GamStop allows you to self-exclude from multiple online gambling operators in a single registration.
Contact us
To request self-exclusion, set account limits, or ask any question about your account, you can reach our support team by live chat 24 hours a day, seven days a week, using the headset widget on any page. You can also email us at [email protected] for general queries, or at [email protected] specifically for account closure and refund requests. Account closure takes effect immediately on request.